Privacy policy

Last updated: October 2025

1. Introduction

Insieme Counselling respects your privacy and is committed to protecting your personal information.
This policy explains how your information is collected, used, stored, and disclosed when you engage with Insieme Counselling through this website or online counselling sessions.
Our practices comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following personal and sensitive information:

  • Your name, email address, and phone number

  • Background information you provide in your contact or booking form

  • Session notes or relevant personal information discussed in counselling

  • Payment and billing details (if applicable)

  • Any additional information you choose to share via email or online forms

3. How We Collect Information

Personal information is collected directly from you when you:

  • Complete a contact or booking form on this website

  • Send an email or message

  • Participate in an online session or consultation

  • Provide feedback or engage in follow-up communication

4. Purpose of Collection

Your information is collected to:

  • Provide counselling and related services

  • Schedule and manage appointments

  • Communicate about sessions, invoices, and administrative matters

  • Maintain professional records as required by ethical and legal standards

  • Improve the quality and delivery of services

5. Storage and Security

All personal and session information is stored securely in password-protected systems accessible only to the practitioner.
Insieme Counselling uses encrypted video platforms (e.g. Google Meet) and secure cloud storage for records.
Reasonable steps are taken to protect your information from loss, misuse, or unauthorised access.

6. Disclosure of Information

Your personal information will not be shared with third parties except:

  • When required by law (e.g. risk of harm, court order, or mandatory reporting)

  • With your written consent (e.g. communication with another professional or service)

Insieme Counselling does not sell, rent, or exchange client information for marketing or any other purpose.

7. Access and Correction

You may request access to your personal information or ask for corrections by contacting us directly.
Requests will be handled promptly and in accordance with the Australian Privacy Principles.

8. Website and Online Data

This website may collect non-identifying data such as browser type, time of visit, or pages viewed.
Any analytics or cookies are used solely to improve website functionality and are not linked to identifiable client data.
You can disable cookies through your browser settings if you prefer.

9. Contact Information

For privacy-related queries, data access requests, or concerns about this policy, please contact:

Insieme Counselling
Attn: Giovanna Barulli – Registered Counsellor (ACA)
🌐 Website: www.insieme.com.au
📍 Location: Online Counselling – Australia-wide

10. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal obligations or practice policies.
The most current version will always be available on our website.